Background - the problem
Many of the services offered by BT are able to be ordered by way of a catalogue service, defence customers are able to find products and services they need by looking in the catalogue and placing an order by way of a telephone ordering service. The catalogue however, was distributed to some 1600 users on CD on a monthly basis. This was both time consuming and inefficient.
This had two effects, one was to have a slow service and one where the customers in this case the MoD need speed of reaction to minimise risk to on-going operations. The second was that BT wanted to become more agile in its approach to delivering faster service and pass on any business benefits back to the customer - a solution was required therefore to update the CD to become a faster and more user friendly to all parties concerned.
Today - the solution
Stelis was asked to look at the catalogue service to create web-based content in order that all services could be viewed on-line. This was a simple enough task but one that required a different approach to just supplying a website. Stelis's Catalogue Generator© was used in order that the user could not just produce web pages aligned to each of the services but using Stelis's recently acquired RAD technologies framework (xhia©) can use the "drag and drop" word to web technology to add web content with the click of a mouse button.
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